When you fill out the questionnaire part of the application, there are wrong answers. All applications are given a rating, Green/Yellow/Red. These are all based on the questionnaire and the conviction question. Managers can only contact greens or yellows. If you are red you can not be hired. Make sure you give your name every time you contact the store. They will search by name in the application program to find your application, if they are hiring.
Staples pays most employees right around minimum wage. Raises are usually given once a year and only about 35 cents. Most department leads i knew made around $10 an hour. Most assistant managers i knew made around $40,000 annually. However, they recently switched them all to hourly pay due to complaints that GM's were making salaried payed AM's work 60+ hours a week with no overtime.
Stores are required to maintain high protection plan sales. Many times they will tell you the item is not in stock if they know you will not be purchasing the warranty. Just say you will, and when they bring you your laptop and you are ready to pay, change your mind on the plan. Also if you actually want the plan, they can put a warranty that is cheaper on a more expensive item. For instance, the $99 warranty is for laptops less than $400 dollars, but it can be used on $700 laptops as well.
Easy tech is a rip off just like Best Buy/CompUSA/Office Depot etc. Most services are extremely easy to do yourself if you research online enough about it. Ill have another post on how to repair your computer in a sec.
Never purchase computer hardware from an office store. If you have to purchase in store, CompUSA has the same hardware for about %30 less. Online is the cheapest place to shop for RAM/Hard Drives etc.
The "free" Pc tune up is suppose to clean/defrag/reg fix/check for virus. Most times we would just run the program to check for virus's or just tell you it needs a $40 service, and then we do what the "Free" PC Tune up is suppose to do. The store gets credited $30 every time a "Free" PC Tune up is rang up btw.
If you want us to build you a chair that you purchased we will tell you to come back in a few hours. Quite a few times we had an extra display chair in the back that we will just wipe clean real quick and give that to you. One thing about the warranties on furniture and printers, we will seriously give you a brand new printer or chair 2 years later when you come back with your warranty receipt, even if the item works. Just say i will purchase a new warranty with the new item and we will do the exchange. Your item gets returned and exchanged for the new one. The old item gets damaged out and usually does not affect the store at all.
Ask the associates on the floor for coupons or specials, say you really need these items and you are a few bucks short. Many times there are coupons out that week like $10 off 50 or whatever.
If you want to know if a laptop is in stock, call the 1-800 number. Stores will lie.
Worked there for 2 years btw.